Angela, John, Joey and Levi

Crossroad Postal is a full service postal center that is located in West Houston. The business was purchased in 2018 and they hired ActionCOACH in July of 2019. This is a success story of significant business, family and community growth.

John and Angela are the owners of Crossroad Postal. As business owners they understand the challenges of running a business. Honored to be their coach for the last two years, we are proud of what they have accomplished.

Creative marketing, with solid testing and measuring were key elements to the formula for growing revenue. A philosophy of continually improving the customer experience was adopted and practiced. Smiling and knowing names proved to be instrumental in our customer satisfaction testing. Angela established and maintained a culture providing an impressive positive customer experience.

The store set a high standard of cleanliness; items were strategically placed within the store to appeal to all customers senses

Levi Changes the Game

Levi their dog was put on the payroll, as an initial marketing strategy, and he was quickly promoted to be the voice of the monthly newsletter. The law of attraction was multiplied by having Levi greet each customer as they came into the store.

Through the combination of targeted social media and email marketing the traffic continued to increase. Increase community presence was a pivotal move when COVID struck, so Crossroad supported a select group of small craft vendors in their store.

A solid jump occurred when a nearby competitor closed their business on 10/28/2019. John is living proof that if you know your numbers then you know your business

"With the other competition closing nearby, it was such a blessing to have someone in our corner to help us with the massive growth we reached. We are certain that without Coach Hess, our growth would not have been as strong or as successful. The numbers do not lie, we have seen staggering double digit growth year over year with Coach Hess.”

Crossroad Owner